To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently in the area and caused a higher flow the can possibly dislodge sediment in the lines , causing a the water to become discolored.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
Why are hydrants flushed?
Periodically, you will see Water District personnel releasing water from hydrants. Hydrant flushing is necessary to test the hydrants to make sure working properly. Flushing is also done to remove sediment from the pipes in order to maintain water clarity and quality in the distribution pipes.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Is my water safe to drink after flushing?
Your water is safe to drink. Occasionally, water becomes discolored after hydrant flushing. If this happens, run your cold water tap for a few minutes until the water clears. If it doesn't clear the first time, wait a few minutes and run the water again. You should avoid washing clothes until the water clears.
Why are there white particles in my water?
It has been determined that a number of hot water heaters manufactured between 1993 and 1997 may have defective cold water supply dip-tubes. These tubes are designed to direct the cold water entering the heaters to the bottom, thereby forcing the previously heated water to the hot water outlet near the top of the tank. The defective dip tubes have been found to separate from the cold water inlet and, over time, disintegrate into minute pieces resembling crumbled eggshells.
This material can readily clog sink aerators and showerheads but is said to be non-toxic.
Why does my water taste funny?
Over the years, numerous cases of off-taste complaints have been resolved favorably when customers have been advised to disconnect out-door garden hoses. Often these hoses, with nozzles attached, can be found in a collapsed condition. It appears that in these cases, the rubber-like or plastic-tasting water that had been in the hose could, under the right conditions, be pulled back into homes by partial vacuum pressure.
When will my payment post to my account? Why can't I pay online or through the automated service?
Your payment may take up to 12 hours to post to your account if you use of our online payment service. If your account is pending a disconnection and you are close to the date of disconnection or the disconnection date has passed, you must contact a customer service representative by phone or in person. (during normal business hours) This is to insure payment is immediately posted to your account to avoid possible interruption of service. Customers using their personal bank’s bill pay service should verify the process of how and when payments are remitted. Payments are not always remitted electronically and may take several days to be received and posted to the customer’s water/sewer/garbage account; receiving a confirmation number does not confirm an immediate payment to the water company.